Frequently Asked Questions
Everything you need to know about our fashion collections and services.
What is the standard shipping time within Canada?
We offer expedited shipping across Canada. Orders are typically processed within 1-2 business days, with delivery ranging from 3-7 business days depending on your province.
What is your return policy for apparel and accessories?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, certain items like earrings and intimate apparel are final sale.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with measurements in both centimeters and inches. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are there any duties or customs fees for Canadian customers?
No. Since we ship directly from our Canadian warehouse, customers within Canada will not be charged any additional customs duties or import fees.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.